Privacy Policy

Overview

WideBot is a native Arabic conversational AI platform in the MENA region using Artificial Intelligence, Natural Language Processing, and Voice Recognition to generate smart AI solutions that have a human flavor that deals with understanding and analyzing Arabic content & conversation -with different Arabic dialects- in an accurate and efficient way offering a Chatbot Solution.

 

This Policy is used to inform Customers and visitors  regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

 

If you choose to use WideBot Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at WideBot unless otherwise defined in this Privacy Policy.

 

  • We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.
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  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

 

 

 

Definitions

For purposes of this Policy

 

  • The Privacy Policy is an agreement that specifies what type of data the Chatbot  collects from users and how that data will be used. Known as “personal information” or “personally identifiable information,” regulated data typically includes anything that can be used to identify an individual, and is not limited to a user’s name. Personal information may include a user’s address, date of birth, marital status, contact information, ID issue and expiration date, financial records, credit information, medical history, where one travels, and intentions to acquire goods and services, among others.

 

  • “Platform” refers to the Company’s solution, which can be accessed by the Customers

 

  • “Users” refers to end-users who are texting the Chatbot to answer their inquiries and also send their information to the Chatbot

 

  • The terms “we,” “us,” and “our” refer to the WideBot.

 

  • The terms “you” refers to the Customer.
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Information Collected

The Chatbot  collects “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data the Users  submit and number of clicks.

 

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Email address, First name and last name, Phone number, Address, City, Country. The information that we request will be retained by us and used as described in this privacy policy.

 

The Chatbot does use third party services that may collect information used to identify you.

 

How We Use and Share Information

 

Personal Information:

 

Except as otherwise stated in this Privacy Policy, WideBot do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

 

In general, the Personal Information the User provides to WideBot is used to help us communicate. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

 

WideBot may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

 

Non-Personal Information:

 

In general, WideBot uses Non-Personal Information to help improve the Service and customize the user experience. WideBot also aggregates Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and WideBot reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. The Customer acknowledges and consent that such transfers may occur

 

and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If WideBot information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

 

To improve and develop your experience and our Services. We also use the information we collect to understand and improve our Services and to develop the Platform. For example, we may analyze the content you create using our Platform in connection with your chatbot to improve, train and develop our automated AI models.

 

 

How We Protect Information

 

WideBot implements security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

 

5.1 Your Rights Regarding the Use of Your Personal Information

 

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

5.2 Links to Other Websites

 

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to

 

information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

 

Changes to Our Privacy Policy

 

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

 

Contact Us

 

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@widebot.net 

Last Updated: This Privacy Policy was last updated on 27/1/2021